At Snowman Agency AB, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or contact us regarding our products and services.
1. Who We Are
Snowman Agency AB is a Swedish company providing event decoration, event production, and related services.
Company: Snowman Agency AB
Website: www.snowmanagency.com
Contact: info@snowmanagency.com
Company registration number: 559137-2106
Snowman Agency AB is responsible for the processing of personal data described in this policy.
2. What Information We Collect
When you contact us through our website, Meta (Facebook or Instagram) lead forms, or other communication channels, we may collect:
- Full name
- Company or organisation name
- Email address
- Phone number
- Type of event or project
- Information about your requirements and interests
- Relevant communication and correspondence
We only collect information that is relevant to handling your enquiry and providing our services.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests for information
- Provide quotations and product recommendations
- Communicate about potential or ongoing projects
- Manage customer relationships
- Follow up on enquiries and improve our services
- Meet applicable legal and administrative obligations
Depending on the circumstances, we process personal data based on our legitimate business interests, steps taken at your request before entering into a contract, or compliance with legal obligations.
4. Third-Party Services
To manage enquiries and customer communication, we use services including:
- Meta (Facebook and Instagram): Lead generation and advertising
- Make: Automation and integration between our systems
- Google Sheets: Organisation and management of enquiries
- Microsoft Outlook: Email communication and customer correspondence
Personal data may be processed by these service providers in accordance with their applicable terms and data protection arrangements.
5. Data Storage and Retention
We retain personal information only for as long as necessary to manage enquiries, customer relationships, and applicable legal obligations.
Enquiries that do not result in a customer relationship are retained for 365 days, unless continued storage is justified by another applicable legal basis.
Where required by law, certain business and accounting records may be retained for longer periods.
6. International Data Transfers
Some of our service providers may process personal data outside the European Union or European Economic Area.
Where such transfers occur, we assess the applicable data protection requirements and use appropriate safeguards as required by law.
7. Your Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to certain processing activities
- Request restriction of processing
- Request data portability, where applicable
- Withdraw consent where processing is based on consent
You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).
8. Contact Us
If you have questions about this Privacy Policy or how we process personal information, please contact:
Snowman Agency AB
Email: info@snowmanagency.com
Website: www.snowmanagency.com
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, internal processes, or applicable legal requirements.
Any updates will be published on this page.